Support
Report an Issue
Found a bug, incorrect result, or content problem? Let us know.
How to Report
Use the contact form to report any problem. Include your browser, operating system, what you were doing when the issue occurred, and any error messages.
Types of Issues
- Technical bugs: Test not starting, results not saving, display errors, slow performance on the homepage or any typing test page.
- Incorrect results: Score recorded incorrectly or a result flagged that you believe is legitimate. See how leaderboard validation works for context on how flagging works.
- Content errors: Factual mistakes in articles, glossary entries, FAQ answers, or practice page instructions.
- Leaderboard problems: Suspicious scores, missing entries, or ranking errors on the leaderboard.
Response Time
We aim to respond to all issue reports within 48 hours. Critical bugs affecting test functionality are prioritised. For urgent issues, include "URGENT" in your message subject.
Feature Requests
Feature requests are welcome via the contact form. We read every submission, though we cannot respond to all individually. You can also check the changelog to see what's been recently added.
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